Amerigroup is a leading health insurance and managed healthcare provider in the United States, serving 7.7 million individuals, including seniors, people with disabilities, low-income families, and other state and federally sponsored beneficiaries across 26 states. The company is committed to providing accessible and comprehensive healthcare solutions tailored to meet the diverse needs of its members. To ensure customer satisfaction, Amerigroup offers dedicated support services available around the clock.
For general inquiries and assistance, members can contact Amerigroup's customer service team by calling 1-800-600-4441. For individuals with hearing impairments, a TTY helpline is available at 711. Additionally, Amerigroup provides email support through mpsweb@amerigroup.com, making it easy for members to resolve issues or obtain information about their policies.
Amerigroup offers a wide range of Medicare services, including Medicare Advantage, Medicare Supplement Insurance, and Medicare Part D. Members seeking enrollment assistance or sales information can reach the Medicare Enrollment & Sales team at 1-877-470-4131. For existing Medicare members, Amerigroup provides dedicated support at 1-866-805-4589 to address any questions or concerns regarding their plans.
For those enrolled in Medicare Advantage plans, Amerigroup has separate support lines based on the type and location of the plan. Members in Arizona, New Jersey, Tennessee, Texas, and Washington can contact region-specific numbers for assistance with HMO/SNP Medicare Advantage plans. Similarly, members enrolled in HMO POS/CSNP plans in New Jersey or Texas have dedicated support numbers to address their needs.
Amerigroup also provides specialized support services, such as its Pharmacy Department, available at 1-800-454-3730, to assist with prescription-related queries. Additionally, the Disease Management Centralized Care Unit (DMCCU) is accessible at 1-888-830-4300, Monday through Friday, from 8:30 AM to 5:30 PM EST, to help members manage chronic conditions and improve their overall health outcomes.
Through these comprehensive support channels, Amerigroup ensures that its members receive timely and efficient assistance for a wide range of healthcare needs. Whether it is resolving policy issues, addressing Medicare-related inquiries, or providing disease management support, Amerigroup remains committed to delivering high-quality customer service and fostering trust among its members.
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