Big Lots Customer Service Number

Big Lots, a Columbus, Ohio-based retail company, operates over 1,400 stores across 47 states in the United States. The company offers a diverse range of products, including Furniture, Patio & Garden items, Mattresses, Home Décor, Bed & Bath essentials, Home Storage, Kitchen & Dining products, and more. For customer service, Big Lots provides several communication options, including phone support, email, and an online contact form.

The Big Lots customer service phone number is 1-866-244-5687 (1-866-BIG-LOTS). Their customer service operates Monday through Friday from 8:00 AM to 10:00 PM EST, and on weekends from 8:00 AM to 8:00 PM EST. If you're outside the United States, you can contact Big Lots at their international customer service number, 1-614-760-6241. Support is available in both English and Spanish.

For email inquiries, customers can reach Big Lots at biglotscustomercare@biglots.com, customer.service@biglots.com, or info@biglots.com. Additionally, grievances can be communicated through the online form available on their website at Big Lots Contact Us.

Customer service provides assistance with various issues, such as tracking orders, making payments, reporting problems with an order, initiating returns or refunds, and getting information about products. However, placing an order is not supported through the phone line and must be done online via the Big Lots website or mobile app.

Big Lots aims to respond to customer inquiries within 24-48 hours, though response times may vary depending on the complexity of the issue and the volume of inquiries. Customers reporting problems with orders or requesting refunds should be prepared to provide their order number and relevant details to facilitate quicker resolution.

Order tracking is available through a customer’s Big Lots account on their website or mobile app. Alternatively, customers can contact the customer service phone line for updates on order status. While calling customer service is free, standard call rates may apply based on the caller's mobile or landline service provider.

Big Lots' comprehensive support system ensures efficient handling of customer concerns, highlighting their commitment to service excellence across their expansive retail network.