Truist Financial Corporation, headquartered in Charlotte, North Carolina, is a leading American bank holding company serving clients across multiple states and Washington, D.C. The company operates extensively in North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, New Jersey, Ohio, Pennsylvania, and the capital region. Truist provides a broad spectrum of services across Commercial and Consumer Banking, Investment Banking, Insurance, and Mortgage sectors.
For customer support, Truist offers multiple contact points to ensure efficient handling of client queries and concerns. The general customer service number is 844-487-8478, with specialized lines for various services. For example, customers outside the U.S. can reach Truist at +1-910-914-8250. Additionally, online and mobile banking support is available at 888-228-6654, while credit and debit card assistance can be accessed via the main customer service number.
Truist also caters to insurance-related needs through its Truist Life Insurance Services and McGriff divisions. Clients seeking support for life or health insurance can call 800-474-1471, while personal property and casualty insurance inquiries are addressed at 800-228-1820. For personal claims, McGriff provides assistance at 800-990-4228. Business clients have dedicated lines, including 800-226-0051 for employee benefits and 877-643-6227 for property and casualty insurance.
For mortgage-related services, Truist offers separate contacts for its legacy brands. SunTrust mortgage clients can call 800-634-7928, and BB&T mortgage clients can reach out at 800-295-5744. Business clients are also supported with a range of services, from checking and savings accounts to business loans and equipment financing, all accessible through the main customer service number.
Truist ensures 24/7 customer service for account-related issues, online banking, and fraud concerns. Clients can report lost or stolen debit cards through the mobile app, online banking, or by calling the support line. The company also provides support in multiple languages, including Spanish, making its services more accessible to a diverse clientele.
International customers can contact Truist’s global support line at 1-804-289-7991 for assistance. Truist aims to address inquiries promptly, typically within 24 hours, though response times may vary based on the complexity of the issue and current call volumes. Standard call rates may apply, depending on the service provider.
To cater to auto loan payoffs, Truist provides an extensive list of contact numbers for various automobile manufacturers and financial institutions, ensuring streamlined processes for clients. These include specialized numbers for brands such as BMW, Toyota, and Honda, as well as financial institutions like Bank of America and Wells Fargo.
Truist’s comprehensive customer service structure highlights its commitment to addressing client needs across its wide array of products and services. Whether for banking, insurance, or loan-related queries, Truist ensures that clients receive timely and effective support through dedicated channels.
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