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Amazon provides several contact options for individuals seeking assistance from its Human Resources (HR) department, with a dedicated customer service phone number for HR-related inquiries. The main number for HR customer service in the U.S. is 1-800-372-8066, and individuals outside the U.S. can reach Amazon HR by dialing 1-206-922-0880. The HR team is available to assist with a variety of employee-related matters, including benefits, policies, onboarding, and payroll. They are available to answer questions and provide support from 9:30 AM to 5:30 PM.
For those looking to apply for a job at Amazon, the HR team can be reached via email at jobs@amazon.com, where prospective candidates can inquire about job openings and the application process. Additionally, specialized HR-related inquiries, including those about employee benefits, payroll, and workplace issues, can be directed to hr@amazon.com. For specific roles such as positions at Amazon Web Services (AWS), applicants should email aws-recruiting@amazon.com.
Employees or job applicants can also contact the HR department for support regarding onboarding, orientation, or leave of absence requests. Whether a new employee needs guidance on starting their role or a current employee has questions about requesting time off, Amazon’s HR department can provide assistance and support. Those dealing with accommodations or special requests can also contact Amazon HR to discuss necessary arrangements.
If there are workplace concerns or issues, employees are encouraged to reach out to the HR team. Whether it’s a matter of workplace policies, employee relations, or reporting concerns, the HR department is equipped to address these matters with confidentiality and professionalism. They also handle escalations if a matter needs to be taken to a higher level of authority within the organization.
For payroll-related inquiries, employees can rely on Amazon HR customer service to help with any concerns about their paychecks, tax forms, or payroll issues. If there are discrepancies or questions regarding compensation, the HR team is ready to provide clarity and resolve issues in a timely manner.
Amazon’s HR department also supports employees with reporting workplace issues or grievances. Should an employee need to raise a concern, they can contact HR to ensure that the issue is addressed promptly and through the correct channels. The HR team will work with the employee to find a solution that aligns with Amazon's policies and promotes a positive work environment.
In addition to the general customer service numbers, Amazon offers a variety of specialized email addresses to cater to specific inquiries, such as economist-careers@amazon.com for economist roles. This ensures that applicants and employees can get the exact assistance they need based on their specific circumstances.
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