Big Cartel, a U.S.-based software company founded in 2005, specializes in helping artists sell their work online. With its headquarters in Salt Lake City, Utah, the company offers services through various tariff plans, ensuring flexibility for different customer needs. While Big Cartel does not provide a customer service phone number, users can access support via their Help Center or email channels, which are responsive and efficient in addressing customer concerns.
The company’s customer service operates Monday through Friday from 8:00 a.m. to 6:00 p.m. EST. For general inquiries, customers can reach out via email at support@bigcartel.com. Issues related to merchant agreement violations can be reported to abuse@bigcartel.com. Although there is no live phone support, the Help Center remains the primary avenue for assistance, offering a range of solutions to common platform issues.
Big Cartel’s support team is equipped to assist users with account setup, product listings, order management, payment processing, and technical platform issues. Customers can submit detailed support requests through the Help Center to receive guidance on adding, editing, or deleting products, customizing store layouts, and managing store settings.
For those encountering payment issues, Big Cartel’s support team provides step-by-step assistance with setting up payment options and troubleshooting transaction concerns. Additionally, users transitioning from another platform can receive help with migrating product and customer data to Big Cartel. This ensures a seamless setup process for new merchants.
Big Cartel guarantees that its customer service is included as part of its platform offerings without any additional fees. The team strives to respond to queries within 24-48 hours, although response times may vary during peak periods or for complex issues. While direct phone support is unavailable, the company compensates with prompt and helpful responses via online channels.
The platform’s commitment to streamlined online support, coupled with its flexible service options, ensures a reliable experience for artists and merchants looking to grow their online presence with Big Cartel.
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