Jumia, a prominent pan-African technology firm, provides a comprehensive ecosystem that includes a marketplace, logistics support, and payment services. These offerings streamline online shopping experiences, with logistics ensuring efficient package deliveries through regional partners and payment services facilitating secure transactions. As a direct competitor to Konga in Nigeria, Jumia collaborates with over 110,000 active sellers across its expansive network. The company serves customers in multiple countries, including Nigeria, Algeria, Ghana, Ivory Coast, Egypt, Kenya, Morocco, Tunisia, Senegal, Uganda, and South Africa.
For customer inquiries, Jumia provides country-specific contact details, including phone numbers and email addresses. For example, in Nigeria, customers can contact 07006000000 or email service@jumia.com.ng. Operating hours vary by region; in Algeria, support is available daily from 9 a.m. to 10 p.m., while in Kenya, service hours are Monday to Friday from 8 a.m. to 8 p.m. and reduced hours on weekends. Each country’s dedicated customer service ensures region-specific assistance tailored to local needs.
Jumia’s customer service covers a broad range of support topics, including order placement, tracking, payments, returns, cancellations, and product inquiries. Customers outside Nigeria can reach Jumia’s international service line at +1 718 312 8517 for support. Multilingual representatives provide assistance in English, French, Arabic, and Portuguese, ensuring accessibility for diverse clientele across Africa and beyond.
For those experiencing issues with an order, Jumia provides several channels for resolution. Customers can contact the dedicated phone line or utilize the "Contact Us" form on the Jumia website. Essential details, such as order numbers and descriptions of the issue, are required to expedite support. Jumia aims to respond to inquiries within 24 hours, though response times may vary during peak periods or for complex requests.
Refund requests can also be initiated through the same customer service channels. Customers must provide the order number and reason for the refund to facilitate processing. While orders cannot be placed via phone, Jumia’s user-friendly website and mobile app offer seamless order placement and management, enhancing the overall shopping experience.
Jumia’s robust customer support infrastructure, combined with its marketplace and logistics services, cements its position as a leading e-commerce platform in Africa. By providing region-specific support and multilingual assistance, Jumia ensures an efficient and reliable shopping experience for millions of users across the continent.
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