Aetna Inc. is a leading American managed healthcare company that provides insurance products and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. These services are offered primarily through employer-sponsored programs and Medicare. Since November 28, 2018, Aetna has been operating as a subsidiary of CVS Health, strengthening its ability to deliver innovative healthcare solutions to millions of members nationwide.
Aetna provides dedicated customer service lines and resources to assist dental providers and members with various inquiries and requests. For general questions related to dental services, providers can contact the National Dentist Line at 1-800-451-7715. If the inquiry pertains to Medicare dental services, the National Medicare Dentist Line is available at 1-800-624-0756. For PPO contract-related information, providers can reach out to the Dentist Contracting Hotline at 1-800-776-0537. These lines ensure that providers and members receive tailored assistance for their specific needs.
Aetna has established centralized addresses for dental encounter submissions, claims, and grievance resolutions. All dental encounter submissions should be sent to Aetna Dental Encounters, P.O. Box 14530, Lexington, KY 40512. For claims and specialist authorization submissions, providers can use a single address: Aetna Dental, P.O. Box 14094, Lexington, KY 40512-4094. Dental Medicare claims should be directed to Aetna Medicare, P.O. Box 981106, El Paso, TX 79998-1106, with Payor ID 60054.
For grievance and appeals processes, Aetna offers specific addresses based on location. Providers in all states except California can direct their DMO® and PPO grievances and appeals to Aetna Dental, P.O. Box 14597, Lexington, KY 40512-4597. California providers have a separate address: Aetna Dental, P.O. Box 24030, Fresno, CA 93779. These streamlined processes ensure efficient resolution of grievances and appeals across the country.
Providers interested in joining Aetna’s dental networks can contact the National Dentist Line at 1-800-451-7715 or visit Aetna's website for detailed information about Aetna Dental Networks. This resource facilitates easy access to participation opportunities and helps expand Aetna's network of dental professionals.
For digital services and account management, Aetna’s website, www.aetna.com, is accessible 24 hours a day for information requests. If you encounter issues with website registration, such as resetting or unlocking your account, you can contact the Etech Line at 1-800-225-3375 for assistance.
Aetna also provides an online contact option for convenience, ensuring that members and providers can easily reach out for further support. These online resources complement Aetna’s robust telephone and postal services, reflecting the company’s commitment to accessibility and service excellence.
With a strong focus on provider support and member care, Aetna continues to deliver high-quality dental insurance services and solutions. Whether through their dedicated customer service lines, centralized submission addresses, or online tools, Aetna ensures a seamless experience for all stakeholders involved. For any dental-related questions or concerns, providers and members can confidently rely on the provided contact options.
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