Aetna Inc. is a leading American managed healthcare company that provides insurance products and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. These services are offered primarily through employer-sponsored programs and Medicare. Since November 28, 2018, Aetna has been operating as a subsidiary of CVS Health, strengthening its ability to deliver innovative healthcare solutions to millions of members nationwide.
Aetna’s extensive network supports 22.1 million medical members, 12.7 million dental members, and 13.1 million pharmacy benefit management services members. The company collaborates with 1.2 million healthcare professionals, over 690,000 primary care doctors and specialists, and more than 5,700 hospitals, reflecting its commitment to providing accessible and comprehensive healthcare services.
If you have general questions, you can reach Aetna's corporate contact center at 1-800-872-3862 (TTY: 711). Representatives are available Monday through Friday from 8 AM to 6 PM Eastern Time. Please note that this line is for general inquiries and does not have access to member account information but can direct you to the appropriate resources.
For pharmacy-related questions, Aetna provides a dedicated line for members at 1-888-792-3862 (TTY: 711). This service is available Monday to Friday from 7 AM to 11 PM ET, Saturday from 7 AM to 9:30 PM ET, and Sunday from 8 AM to 6 PM ET, ensuring ample support hours to address member concerns.
If you prefer written correspondence, you can contact Aetna at their corporate headquarters, located at 151 Farmington Avenue, Hartford, CT 06156, USA. This serves as the primary address for official communication with the company.
Aetna’s long history, which began with its roots in the Aetna (Fire) Insurance Company of Hartford, Connecticut, is reflected in its name, inspired by Mount Etna, one of Europe’s most active volcanoes. This legacy underpins the company’s mission to provide robust and reliable healthcare solutions.
As part of CVS Health, Aetna continues to enhance its services and expand its reach, ensuring that members have access to the care and resources they need. The partnership allows for better integration of healthcare services, improving outcomes for its diverse member base.
Aetna is committed to providing excellent customer service and maintaining its role as a trusted leader in the healthcare industry. For assistance, you can contact their customer service team at the provided phone numbers or through their corporate address.
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