Electronic Benefit Transfer (EBT) is a system that allows the issuance of benefits via an encoded payment card, which is commonly referred to as the EBT Card. This system is primarily used for programs like the Supplemental Nutrition Assistance Program (SNAP), where benefits are directly deposited into the recipient's EBT account. For any questions, concerns, or grievances related to EBT or other welfare programs managed by the New York Department of Human Services, recipients can easily get in touch with customer service using the provided contact details for quick and efficient support.
The primary customer service number for New York EBT is (888) 328-6399, which handles a variety of queries related to benefits. This number can assist with issues such as checking account balances, reporting lost or stolen cards, and requesting card replacements. For those who need to reschedule an appointment, the dedicated number is (718) 923-6044, while for re-certification interviews, individuals can call (718) 762-7669. Additionally, if a fair hearing is necessary, the contact number is (800) 342-3334.
In cases where an EBT card needs to be replaced immediately, recipients can visit certain locations for in-person, same-day replacements. The Manhattan location can be found at 109 East 16th Street, Ground Floor. Customer service is available at (212) 835-8300 or (212) 835-7361, Monday through Friday from 8:30 AM to 7:15 PM, excluding city holidays. The Brooklyn location, situated at 227 Schermerhorn Street, Ground Floor, also offers in-person replacements, with the customer service numbers (929) 221-0922 or (929) 221-2809 available during the same hours.
The customer service number at (888) 328-6399 is essential for reporting lost or stolen EBT cards. If your card is missing, it is advised to immediately contact this number to prevent any unauthorized use and to request a replacement card. This phone line can also assist in checking the current balance on your EBT card, providing either balance inquiries or guidance on how to check the balance online through the New York EBT Cardholder Portal.
For additional assistance related to EBT, New Yorkers can visit their local Social Services office or reach out to the New York State Office of Temporary and Disability Assistance. This provides alternative methods for recipients to resolve any EBT-related issues that may arise.
If recipients experience difficulty accessing their benefits or notice unauthorized transactions on their EBT account, it is important to immediately contact the customer service number at (888) 328-6399. The customer service team is ready to help resolve issues, ensuring that individuals can continue accessing the assistance they need.
The New York EBT customer service team is committed to providing comprehensive support for a variety of needs related to the EBT system. Whether resolving technical issues with the card, assisting with benefit-related questions, or helping with in-person service for card replacements, recipients can rely on the contact numbers and resources provided to ensure seamless access to the benefits they are entitled to.
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