The Washington Electronic Benefits Transfer (EBT) program provides vital nutrition benefits to eligible individuals and families. Participants use an EBT card, which works like a debit card, to purchase eligible food items at authorized retailers across the state. This program is designed to support low-income residents of Washington by improving food security and well-being. Those needing assistance with the program can easily access customer service for support through a dedicated phone number.
For general inquiries or issues with your EBT card, you can contact the Washington EBT customer service at 877-501-2233. If your EBT card is lost or stolen, a separate number, 888-328-9271, is provided to report the incident and request a replacement. Customer service representatives are available during regular business hours from 8:00 AM to 5:00 PM Pacific Time, Monday through Friday. The customer service number is toll-free, ensuring that all callers can access support without any charges.
In addition to the general EBT support, there are several other important contact numbers for related services. For assistance with health benefits, the Apple Health phone line is 800-562-3022. If you need to resolve a complaint, you can reach the complaint resolution service at 800-737-0617 or email them at askdshs@dshs.wa.gov. To report any cases of abuse or neglect involving children or vulnerable adults, you can call 866-363-4276. These services are part of the broader network of support provided by the Washington Department of Social and Health Services (DSHS).
If you're seeking assistance with other social services, the DSHS offers specialized contact points. For inquiries regarding long-term care services or becoming an in-home care provider, you can call 360-725-2300. For those interested in licensing an adult family home or a nursing home, the contact number is 360-725-2400. In addition, if you need to verify the employment of a DSHS staff member or contracted employee, you can reach the appropriate departments at 360-725-5830 and 360-664-6161, respectively.
For mail-related inquiries, including submitting a public records request, the DSHS provides a mailing address for customer service: DSHS CSD - Customer Service Center, PO BOX 11699, Tacoma, WA 98411-6699. Public records requests can also be emailed to dshspublicdisclosure@dshs.wa.gov. These contacts are useful for individuals seeking more information on records, reports, or legal matters related to the DSHS.
You can also reach out for support through the Social Service Payment System by calling 360-664-6161 or emailing DSHSSSPSMAIL@dshs.wa.gov. The DSHS Tax Desk can assist with tax-related questions at 360-664-5830, and they can be reached by email at TAXINFO@dshs.wa.gov. Additionally, for any inquiries related to the Community Services Division, you can call 1-800-865-7801.
Washington EBT also provides online services where you can access self-help resources, view your benefits, and apply for assistance. However, for direct support, the phone line at 877-501-2233 remains the primary method to resolve issues such as checking card balances, updating your account details, or answering questions about eligible food items. The customer service team is well-equipped to guide participants through all steps of managing their EBT benefits.
For those applying for Washington EBT benefits or needing to report a change in their household or income, the same contact number, 877-501-2233, is available. The customer service team is prepared to answer questions about eligibility requirements, application processes, and renewal procedures. By contacting them directly, you can ensure that your information is up to date and that your benefits are properly adjusted to reflect any changes.
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