Electronic Benefit Transfer (EBT) is a system that allows state welfare departments to issue benefits through a magnetically encoded payment card. In West Virginia, the Department of Health and Human Resources (DHHR) manages the EBT system and provides assistance to residents who need help with their benefits. To get in touch with the relevant departments for EBT support, individuals can use the following contact information for quick and efficient service.
The primary West Virginia EBT/FIS Automated System (IVR) can be reached at 1-866-545-6502 for automated services. If speaking to a customer service representative is needed, the same number, 1-866-545-6502, connects to a live representative for more specific assistance.
For broader DHHR-related inquiries, including EBT issues, individuals can contact the DHHR Customer Service Call Center at 1-877-716-1212. This line is available for general assistance with any welfare-related questions.
For more specialized assistance related to EBT Banking Services and Client Accounts, residents can reach the Office of EBT Banking Services at 304-558-4126. Alternatively, email support can be accessed at dhhrwvebt@wv.gov, and fax communications can be sent to 304-558-5670.
In addition to the EBT-specific numbers, West Virginia's DHHR offers several other important contact numbers for different services. These include the Department of Health and Human Resources at (304) 558-0684, the Health Care Authority at (304) 558-7000, and the Office of Health Facility Licensure and Certification at (304) 558-0050. For inquiries related to health information, individuals can contact the Health Information Network at (304) 558-4503. Additionally, for matters related to health promotion and chronic disease, the Division of Health Promotion and Chronic Disease can be reached at (304) 356-4193.
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