Nelnet Customer Service Number

Nelnet, Inc. is a U.S.-based company specializing in the administration and repayment of student loans, offering both Federal Student Loans and Private Student Loans. The company aims to provide reliable services and assist customers with their educational financial needs. For inquiries or concerns, Nelnet’s customer service number is 888-486-4722, available from 7 a.m. to 2 a.m. Eastern Time, Monday to Friday, and 8 a.m. to 7 p.m. on Saturdays. International customers can reach Nelnet at 303-696-3625 for assistance.

For general feedback or inquiries, Nelnet can also be contacted via email at wevaluefeedback@nelnet.com. Correspondence should be sent to Nelnet's mailing address at P.O. Box 82561, Lincoln, NE 68501-2561. Customers can also use the fax number 877-402-5816 for document submissions or inquiries. Nelnet offers various payment addresses based on account initials to streamline the payment process.

For accounts starting with the letter "E," payments should be mailed to U.S. Department of Education, P.O. Box 2837, Portland, OR 97208-2837. For accounts beginning with "D," payments can be sent to Nelnet at P.O. Box 2970, Omaha, NE 68103-2970, while accounts starting with "J" should be directed to P.O. Box 2877, Omaha, NE 68103-2877. These designated addresses help ensure efficient processing of payments.

Nelnet also provides mailing addresses for customers to send important documents. If you need to submit documents related to deferment, forbearance, repayment plans, or enrollment status changes, they should be addressed to Nelnet Attn: Enrollment Processing, P.O. Box 82565, Lincoln, NE 68501-2565. For loan discharge or forgiveness claims, customers should send the documents to Nelnet Attn: Claims, P.O. Box 82505, Lincoln, NE 68501-2505.

Additionally, for bankruptcy-related claims, documents must also be sent to Nelnet Attn: Claims at the same address: P.O. Box 82505, Lincoln, NE 68501-2505. This structure of separate mailboxes ensures that all relevant documents are processed quickly and accurately.

Nelnet provides multiple channels for communication, allowing customers to select the most convenient method to reach out. Whether through phone, email, or mail, Nelnet strives to offer efficient service, ensuring that all inquiries and concerns are addressed in a timely manner. The company's commitment to customer support is reflected in its accessible contact options, designed to assist with a wide range of student loan-related issues.

For those requiring assistance outside normal business hours, Nelnet’s extended customer service hours provide ample opportunities to resolve concerns. Their dedication to providing hassle-free service ensures that customers have access to help whenever they need it. By leveraging these contact options, Nelnet aims to support its customers effectively throughout their loan repayment journey.

Whether for general inquiries, payments, or submitting important documents, Nelnet’s contact information offers customers a straightforward way to access the resources and support they need to manage their student loans.