Aeon Co., Ltd., a global holding company of the AEON Group based in Japan, operates a vast network of retail stores, including supermarkets, shopping centers, and convenience stores. AEON Co. (M) BHD is responsible for managing AEON Retail Stores in Malaysia. AEON’s footprint extends across 26 equity-method connected firms and nearly 300 consolidated subsidiaries. The company also previously controlled the American retail giant Talbots and manages Japan's largest developer and manager of shopping centers.
Aeon Credit Service is one of the largest financial services providers in Malaysia. It offers a wide range of services, including credit cards, prepaid cards, personal financing, product financing, insurance, and more. These services are designed to cater to the various financial needs of its customers. For customer inquiries, the main contact number for Aeon Credit in Malaysia is +6 03-2719-9999, and inquiries can also be made through the email address customer.service@aeoncredit.com.my.
The Merchant Helpdesk can be reached at +603-2721 8490 or +603-2721 8083 during business hours (9 AM to 5 PM). For urgent matters related to authorization, the number +603-2241 7888 is available 24 hours a day. Merchants can also contact Aeon Credit’s Merchant Helpdesk via email at merchant.helpdesk@aeoncredit.com.my for assistance with merchant services.
For issues related to Aeon Credit’s payment terminals, customers can reach CardBiz Payment Services Sdn Bhd at +603-7890 3000, or Revenue Harvest Sdn Bhd at +603-9212 0500, both available 24/7. Alternatively, Ingenico Solutions (Malaysia) Sdn Bhd can be contacted at +603-7610 2111, available around the clock for terminal-related support.
Aeon Credit operates several branch offices across Malaysia, each with dedicated customer service teams. In Kota Bharu, at AEON Mall, customers can call 09-742 2190 or fax 09-747 2193. The branch is open from 10 AM to 10 PM from Sunday to Wednesday, with extended hours until 10:30 PM from Thursday to Saturday. The office closes for Friday prayers from 12:30 PM to 2:30 PM.
The Kuantan branch, located at No.B-320 & B-322, Jalan Berserah, operates from 9 AM to 6 PM Monday to Saturday. The contact number for this branch is 09-565 3388, and the fax number is 09-567 7010. In Miri, at Centre Point, customers can reach the branch at 085-442 443 during the same hours, with fax available at 085-442 442.
For customer service in Johor Bahru, the contact number is 07-219 6888, and fax is available at 07-225 2888. This branch is located at Level 20, Johor Bahru City Square, Office Tower, and offers support for various financial services. Additionally, the Melaka Kiosk at Lot No. G10, Ground Floor, offers customer service from 10 AM to 10 PM on Sundays through Thursdays and until 11 PM on Fridays and Saturdays. The contact number for this kiosk is 06-282 5576, with fax at 06-282 6576.
Lastly, for customers in Banting, the branch can be reached at 03-3180 2282, with fax available at 03-3180 2289. The Banting office operates from 9 AM to 6 PM, Monday to Saturday. For inquiries related to any of these services, customers can always contact the main customer service number at +6 03-2719-9999 for assistance with credit card inquiries, personal loans, account management, or other financial services.
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