Maxis is a leading telecommunications service provider in Malaysia, offering a variety of plans and services to meet the needs of both individual and business customers. They provide Postpaid Plans, Prepaid Plans, and Business Plans designed to cater to personal, family, and corporate requirements. Maxis has developed a robust customer service structure to address any queries or concerns efficiently.
For personal and family services, Maxis customers can reach their customer service by dialing 123 from Maxis and Hotlink mobile lines. If calling from other Malaysian fixed or mobile lines, customers should dial 1-800-82-1123. These lines are set up to handle a range of issues related to personal accounts, billing, or technical support for mobile services.
For business-related inquiries, Maxis offers a dedicated customer service number. Business customers using Maxis mobile can contact 1919, while those calling from other Malaysian fixed or mobile lines should dial 1-800-82-1919. This service helps businesses with account management, service issues, and other business-specific concerns.
International customers can reach Maxis customer service by dialing *123# from a Maxis or Hotlink mobile, or +603 7492 2123 from other international lines. Standard international call charges apply when using this service, allowing global customers to access support for their Maxis services.
Maxis also offers email support for a more convenient way to communicate. For general inquiries or issues, customers can email customercare@maxis.com.my. Those reporting abuse or seeking assistance with unethical activities can email abuse@maxis.com.my. For sales-related inquiries, the email address adsales@maxis.com.my is available, while businesses can contact bizcare@maxis.com.my for business-specific support.
Maxis is committed to providing efficient customer service through a variety of channels. Whether customers need assistance over the phone or via email, they can expect timely support to address their concerns. Additionally, Maxis provides information about store locations, helping customers find the nearest service centers for in-person assistance.
With these multiple contact options, Maxis ensures that customers, whether for personal or business services, can easily get the support they need. The company’s customer care approach emphasizes accessibility and responsiveness, ensuring a hassle-free experience for its diverse clientele.
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