U Mobile, a prominent telecommunications services provider in Malaysia, was established in 1998. The company offers a wide range of services designed to meet the needs of both consumers and businesses. U Mobile is committed to providing continuous customer support, ensuring that customers' issues are resolved quickly and efficiently. Whether it's for issues related to postpaid or prepaid connections, business support, store inquiries, payments, sales support, or any other relevant concerns, customers can reach out to the company's dedicated customer service team for assistance.
For immediate help, U Mobile provides a toll-free customer service number, 1318, which customers can call for support. However, for those outside of the toll-free line or when charges apply, the customer service number is +6018 388 1318. Customers can contact this number for inquiries or to report any issues they may be facing with U Mobile's services.
In addition to the phone support, U Mobile offers a variety of email addresses to address specific customer needs. For general inquiries or assistance with services, customers can email customer.service@u.com.my. This email address is meant for a broad range of issues related to U Mobile's offerings, from technical support to general questions.
For customers who need help with U Mobile’s online store, there is a dedicated email address: online.store@u.com.my. This address is for customers seeking assistance with their online purchases, tracking, or store-related inquiries. Similarly, for questions related to payments or billing issues, customers can reach out to payment.processing@u.com.my, where the team will assist with payment concerns or transactions.
For businesses or enterprise customers needing sales support, the email address to contact is enterprise.sales@u.com.my. This ensures that business clients receive the necessary assistance tailored to their corporate needs. Additionally, for any customer relations concerns, U Mobile provides the email address customer.relation@u.com.my, where customers can voice their feedback, complaints, or any other matters related to customer relations.
For media-related inquiries, U Mobile also has a dedicated contact person, and customers or media representatives can email sherlyn.soh@u.com.my. This allows the media to get in touch with the company for press releases, interviews, or other media-related matters.
U Mobile’s customer service team is available through these multiple channels to ensure that all inquiries, concerns, and requests are addressed in a timely manner. Whether it's technical support, billing issues, or media inquiries, U Mobile's team is committed to providing efficient and helpful responses to ensure a smooth customer experience.
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