Direct Express is a debit card program managed by the U.S. Department of the Treasury and operated by Comerica Incorporated, a Dallas-based financial services company. This program simplifies the process of receiving federal benefits by automatically depositing payments to a prepaid debit card account on the payment day. Direct Express provides a secure and convenient option for accessing benefits without requiring a traditional bank account.
The program offers comprehensive customer service to assist users with various needs, including reporting lost or stolen cards, checking account balances, changing PINs, and requesting transaction histories. Customers can also register complaints about card issues, inquire about card usage, and seek guidance on international card usage.
For assistance, Direct Express provides a toll-free customer service number, 1-866-606-3311, which is the primary channel for addressing general concerns. Hearing-impaired customers can access support through 1-800-325-0778, ensuring inclusivity in customer service. International users can reach Direct Express by calling 1-661-606-3311, providing seamless access to support regardless of location.
For those looking to enroll in the Direct Express card program, the Card Enrollment Center is available at 1-800-333-1795 during business hours, which are Monday through Friday from 7:00 AM CST to 7:00 PM CST. Customers can address specific enrollment-related inquiries or begin their application process through this dedicated line.
In addition to phone support, Direct Express provides an email contact at advocacy@usdirectexpress.com for resolving issues or submitting feedback. This email service offers an alternative means for customers to communicate their concerns or receive assistance in writing.
For mailing inquiries or to submit correspondence, Direct Express has a dedicated address: Direct Express®, Payment Processing Services, P.O. Box 245998, San Antonio, TX 78224-5998. This channel accommodates customers who prefer traditional methods of communication for detailed matters.
By offering multiple contact options, including phone lines, email, and a mailing address, Direct Express ensures that all customers have access to timely and reliable support. The program's robust service infrastructure underscores its commitment to providing a secure and user-friendly experience for managing federal benefits.
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