BarkBox is a subscription service designed for dog owners, offering monthly themed boxes filled with toys, treats, and other dog-related products. The service is tailored to meet various needs, including the regular BarkBox subscription, which offers a mix of toys and treats for every dog’s unique play style, and the Super Chewer box, which provides tougher toys and treats for more active dogs. Additionally, BarkBox offers Bark Bright for health and wellness support and Bark Eats for customized meals prepared by nutritionists. With over a million dogs served each month, BarkBox is committed to providing high-quality products and exceptional customer service.
For customer support, BarkBox offers multiple ways to get in touch. The main customer service phone number is 1-855-520-2275, available Monday through Friday from 9 am to 6 pm EST. Customers can also reach out via email at happy@barkbox.com for general inquiries. For media-related questions, the contact email is press@barkbox.com, while executive inquiries can be directed to lindz@barkbox.com and msnow@barkbox.com.
BarkBox’s customer service covers a range of issues, including account setup, billing and payment issues, tracking orders, and addressing concerns with products or delivery. If customers have trouble setting up their BarkBox account, the customer service team is available to guide them through the process. Additionally, the team can assist with billing inquiries, subscription management, and resolving issues related to product delivery or order tracking.
The customer service team aims to resolve issues quickly, with a typical response time of 24 hours, though this can vary based on the complexity of the query and the volume of requests. Customers can also cancel their BarkBox subscription by contacting customer service, and there is no additional fee for using this service—it is part of the subscription offering.
For those who need assistance with issues such as damaged products or missing deliveries, BarkBox’s customer service team is readily available to help resolve concerns. The company strives to offer a positive experience for all customers, ensuring that both pets and their owners are satisfied with the service.
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