Gexa Energy, a wholly-owned subsidiary of NextEra Energy Resources, is one of the largest wholesale generators of electric power in the United States. The company provides energy solutions tailored to both domestic and commercial consumer needs. Gexa Energy is committed to delivering reliable and efficient service while addressing customer concerns in a timely manner. The company offers several customer service channels for individuals seeking assistance with their energy services.
Customers can reach Gexa Energy’s customer service team by calling their main number at (713) 961-9399 or their toll-free number at (866) 961-9399. Customer service hours are Monday through Friday, from 7:00 am to 8:00 pm, and Saturday from 8:00 am to 2:00 pm. During holidays, customer service operates from 9:00 am to 5:00 pm on weekdays and 8:00 am to 2:00 pm on Saturdays. Gexa Energy is closed on major holidays such as New Year’s Day, Independence Day, Thanksgiving, and Christmas.
For those preferring to communicate via email, Gexa Energy provides the email address customercare@gexaenergy.com for customer inquiries. Additionally, the company has corporate contact information, including a telephone line at (713) 470-0400, a toll-free number (866) 961-9399, and a fax line (866) 648-4392.
Customers can update their account information through Gexa Energy's online platform, mobile app, or by contacting customer service directly. The company also offers a range of services designed to help customers lower their energy bills. These include fixed-rate plans, energy-saving tips, and the option to use smart thermostats. If a customer is interested in these services, they can reach out to the customer service team for more details.
Those who wish to switch to Gexa Energy from another provider can do so, although they may incur early termination fees from their current provider depending on the terms of their contract. Gexa Energy also makes it easy for customers to enroll in autopay, either online, via the mobile app, or by contacting customer service.
For customers who wish to cancel their service, Gexa Energy’s cancellation policy is based on the terms of the individual’s contract. Customers can contact customer service to better understand the specific details of their cancellation process.
Gexa Energy is also equipped to address service issues such as power outages. Customers can report outages or any other service-related concerns by calling the customer service number or by using the online chat feature available on their website. Furthermore, Gexa Energy offers renewable energy plans, enabling customers to support clean energy sources like wind and solar power.
Finally, customers can track their energy usage through the Gexa Energy website or mobile app. Gexa Energy also runs a referral program, rewarding customers who refer others to their services. For more information about this program or other inquiries, customers can reach out to customer service.
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