The Michigan Bridge Card is a financial assistance program designed to help residents of Michigan access food and cash benefits. This program is managed by the State of Michigan and allows cardholders to use the Bridge Card at thousands of retailers and ATMs across the state. In addition to food and cash benefits, the card provides access to over 30,000 state and local services. The card is an essential tool for residents who need assistance in meeting basic needs.
If individuals encounter issues with their Michigan Bridge Card, there are several customer service options available. The primary customer service number for Bridge Card inquiries is 1-888-678-8914, and assistance is available 24 hours a day, 7 days a week. This service can help with various issues, such as reporting a lost or stolen card, changing a personal identification number (PIN), checking the balance, or finding a nearby location to use the card. Spanish and Arabic language services are also available for non-English speakers.
For specific concerns related to the Michigan Bridge Card, such as fraud reporting, welfare debt collection, or public health emergencies, there are separate customer service numbers. These include the Michigan DHS Customer Service number (517-373-3740), the Welfare Fraud Reporting number (1-800-222-8558), and the Michigan Public Health Emergencies number (517-335-9030). Users can also reach the Michigan Relay Center at 7-1-1 if they are deaf, hard of hearing, or speech-impaired.
Cardholders who are new to the program and have received their first card in the mail can activate it by following the instructions provided with the card. The activation process involves calling the customer service number and setting up a PIN. In the event of a lost or stolen card, individuals should contact the customer service number immediately to prevent unauthorized access to their benefits.
The Michigan Bridge Card also provides the ability to check balances and dispute transactions. Cardholders can check their balance by calling the customer service number or by logging into their online account. If there is a need to dispute a transaction, users should contact customer service, provide the necessary details, and explain the reason for the dispute.
The card can be used for online purchases at retailers that accept Electronic Benefit Transfer (EBT) cards, ensuring that cardholders have access to a wide range of shopping options. Additionally, the Michigan Bridge Card can be used to withdraw cash from participating ATMs. However, cardholders should be aware that fees may apply depending on the ATM and the type of transaction.
While the Michigan Bridge Card offers convenient access to benefits, it cannot be used to transfer funds to another account. The card is intended solely for purchasing eligible food items and withdrawing cash from authorized locations. To apply for a Michigan Bridge Card, individuals need to contact the Michigan Department of Health and Human Services, provide the necessary documentation, and determine eligibility for the program.
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